At KVclothes, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we offer the following refund and return policy:
1. Eligibility for Returns
You may return items within 30 days of receiving your order, provided that:
- The item is unused, unworn, and in its original condition.
- The item is returned in its original packaging (if applicable).
- The item is not a sale, clearance, or discounted product (unless otherwise specified).
2. How to Return an Item
To initiate a return, please follow these steps:
- Contact our customer service team at kvclothes58@gmail.com or call us at 7038408896 to request a return authorization.
- Provide your order number, item details, and reason for the return.
- Once your return is approved, you will receive instructions on how to ship the item back to us.
3. Return Shipping Costs
- Domestic Returns (within India): Return shipping costs are the responsibility of the customer unless the item is damaged or incorrect.
- International Returns: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
4. Refund Process
Once we receive your returned item and verify its condition, we will process your refund. Refunds will be issued in the same method as the original payment within 7-10 business days.
5. Exchanges
If you would like to exchange an item for a different size, color, or style, please contact our customer service team. Exchanges are subject to product availability. If an exchange is not possible, you may return the item for a refund.
6. Damaged or Incorrect Items
If you receive an item that is damaged or not what you ordered, please contact us immediately. We will provide a replacement or full refund, and we will cover the return shipping costs for faulty or incorrect items.
7. Non-Refundable Items
Some items may be non-returnable or non-refundable, including:
- Sale or clearance items
- Intimate apparel or products for hygiene reasons
- Customized or personalized items
Please refer to the product page for specific return and refund details on these items.
8. Refund Timelines
Refunds are typically processed within 7-10 business days after we receive your returned items. The time it takes for the refund to appear in your account may vary depending on your payment method and bank processing times.
9. Contact Information
For any questions regarding returns or refunds, please reach out to us at:
- Email: kvclothes58@gmail.com
- Phone: 7038408896
- Address: Subhash Ward, Old Basti, City Ballarpur, Dist- Chandrapur, Maharashtra.